Troubleshooting
Loot Not Working? Here's How to Fix It
When Loot won't load, keeps crashing, or flashes a network error, it's nearly always a connection, cache or old-version hiccup — not your account or your balance. Work down this list and you're usually back to the chest in a minute or two.
Quick fixes, in order
- Test your connection. Flip between Wi-Fi and mobile data — a shaky signal is the number-one culprit.
- Force-close and reopen Loot (swipe it out of recent apps first).
- Reboot the phone. It clears temporary glitches more often than people expect.
- Update the app. Re-download the latest build from m.lootgame777.com and install over the old one.
- Make some room. A nearly-full phone can stop apps from loading cleanly.
Error by error
| Network error | Swap Wi-Fi and data, switch off any VPN, try again. |
|---|---|
| Won't update or open | Reinstall the newest APK (Android) or re-add from Safari (iPhone). |
| "Untrusted developer" (iPhone) | Settings → General → VPN & Device Management → Trust. |
| Login keeps failing | Check your caps, or ask us to reset — see login help. |
Still stuck? Message us with your phone type and exactly what the screen says. We troubleshoot Loot every day and will get you back to the loot.
Think it's your login rather than the app? See Loot login help → · or reach us for an account.
Frequently asked questions
Why won't Loot load?
Usually a weak connection or an out-of-date build. Switch Wi-Fi and data, fully restart the app, and reinstall the latest version if it keeps happening.
Loot keeps crashing — how do I stop it?
Reboot the phone, free up some storage, and update to the newest build. If it carries on, message us with your phone model.
Why does Loot say network error?
It can't reach the server. Toggle Wi-Fi and mobile data, turn off any VPN, and try once more.